Privacy Policy
This privacy policy explains how Lingua Lift handles personal data when people use the website, make enquiries, book courses, or take part in small-group language courses and related online services.
Data We Collect
We may process contact details, enquiry and booking information, level screening responses, course preferences, timetable choices, payment records, attendance information, learning progress notes, and technical data such as device and usage information from the website or online lesson tools.
How We Collect Data
We receive data from website forms, email, telephone, online consultation, enrolment steps, lesson participation, payment activity, and routine website or platform interactions. We may also generate internal records from screening, matching, progress review, and support communications.
Cookies We Use
We may use essential cookies for site operation, preference cookies to remember settings, and limited performance cookies to understand how the site is used. Where online lesson tools or embedded services are used, those services may place their own cookies subject to their settings.
Cookie Controls
We use standard cookie controls to manage essential site operation, preferences, and basic analytics where enabled. Users can adjust browser settings to limit cookies, and may need to refresh or re-enter preferences after doing so.
Why We Use Data
We use personal data to respond to enquiries, assess level and course suitability, arrange groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons, support guided practice, review progress, process payments, maintain records, handle technical support, improve the website, and meet legal or accounting obligations.
Service Providers
We may share data with payment processors, website and hosting providers, communication tools, online lesson platforms, and other operational suppliers that support booking, administration, delivery, and record keeping. These parties act under contractual or similar obligations and may not use the data for their own unrelated purposes.
Legal Disclosures
We may share personal data where required to comply with law, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also disclose information where needed to protect the rights, safety, or security of our users, staff, or business operations.
Your Rights
Subject to applicable law, individuals may ask for access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests. Where processing is based on consent, that consent may be withdrawn for future use.
Making a Request
Requests should identify the data or activity concerned and provide enough information for us to locate the relevant record. We will review each request and respond within the period required by law, unless an extension is permitted.
How Long We Keep Data
Retention depends on the type of record and the reason it was collected. Enquiry records are kept for a limited period, course and payment records are kept for administration and accounting purposes, and learning records are retained only as long as needed for course management, dispute handling, or legal compliance. When data is no longer required, we delete it or anonymise it where appropriate.
Policy Changes
Any material update will be reflected on this page. Where a change affects how we handle personal data in a significant way, we will take reasonable steps to draw attention to the update before it applies.